Refund policy

Return & Refund Policy

Last Updated: July 3, 2026

At Trendify, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories.

  • Include proof of purchase or your order number.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged by the customer.

  • Items returned without original packaging.

  • Clearance or final sale items.

  • Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

After verification, we will arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another mutually agreed payment method.

Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged during delivery

  • Incorrectly shipped

Exchange requests must be submitted within 7 days of delivery.

Return Shipping

If the return is due to our error (wrong, defective, or damaged item), Trendify will cover the return shipping cost.

If the return is for any other reason, the customer is responsible for the return shipping charges unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the item in accordance with this policy.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check with your bank or payment provider.

  • Contact your card issuer, as processing times may vary.

  • If you still need assistance, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Trendify

🌐 Website: https://thetrendify.shop

📧 Email: support@thetrendify.shop

📞 Phone: +92 313 6060528

📍 Address: Al Warqa 1, Dubai, United Arab Emirates

Trendify reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on our website.